Each and every individual who calls the tech support amount is wanting to speak to a true individual as soon as possible. Nobody really wants to really have to jump through a maze of thoughts in hopes of simply getting set in the que to talk to a real human being!
Individuals brokers Doing work against Telus benefits, as opposed to retaining the old loyal customers they make them disappear to look for other service provider
Back again within your working day, you experienced a alternative of companies. Now We've megacorps that swallow just about every alternate option up and you simply're left with 3 possibilities spanning a whole nation, all of which collude with eachother to extort It truly is customers.
Merely sort the small print of your respective inquiry in a information and it will be despatched to your human agent. Messaging here is asynchronous (non-Are living), so you're able to near the application or go about your working day whilst the agent is effective toward obtaining you a resolution.
I needed to Get in touch with CS today with Chat and also the Section I want to speak to is simply readily available by phone. The CS on Chat organized a simply call back again at an agreed upon time slot. When that department referred to as me later I obtained every little thing sorted out.
As for loyalty, there is no these types of detail any more. Dealing with a similar factor with my Telus house services. I’m finished with them continually raising my arrangement pricing. Likely back to Shaw when my deal runs out.
I'm crafting to precise my deep dissatisfaction With all the customer service I gained although aiming to make clear the main points of my new agreement and discounts. My new practical experience has left me feeling frustrated, undervalued, and concerned about your workforce's overall top quality of support.
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• After i called to explain, Eunice from your BCX Wireless Automobile team instructed me which the reductions had been applied. Having said that, she copied and pasted Abdul’s notes, which didn't explain the discount information.
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The several hours they have are usually not Operating nicely with my get the job done and caring for an aged family member hectic routine. Telus technical support I also chatted but they told me I ought to call in.
My skilled is an extremely affected individual man. He taught me how to fix my problem in several easy ways. What’s more, he guided me through each and every stage, from time to time greater than after. I am definitely grateful!
Hi Absolutely everyone, I have to Make contact with customer service in regards to modifying a payment arrangement. I wished to know when there is an electronic mail or other way to Get in touch with them for the reason that I am Performing, and most periods I try and contact And do not get to talk to another person just before I need to hold up.
Yeah, I’m binding by a two 12 months contract however, I’m only four months in, but I did get somewhere. I guess The manager Office environment known as me right now so I have a cellular phone discussion with him in one hour. We’ll see how that goes.